Privacy Policy

Privacy Policy

Last updated: 19 October 2026

This Privacy Policy explains how Alvéa Flow ("we", "us", "our") collects, uses and protects your personal data when you visit or shop at my-alvea.com, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Alvéa Flow is a trading name of ALX Vision Company Ltd, a company registered in England and Wales under company number 16914288, with its registered office at Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE. We are the data controller responsible for your personal data.

Contact: alexisarnalpro@gmail.com | +33 9 18 69 19 24

2. Personal data we collect

  • Identity and contact data: name, billing and delivery address, email address, telephone number.
  • Order data: products purchased, order value, order history, subscription status.
  • Payment data: processed directly by Shopify Payments and our payment providers — we do not store full card details ourselves.
  • Technical data: IP address, browser type, device information, pages visited, collected via cookies (see our Cookie Policy).
  • Marketing preferences: whether you have opted in to receive email or SMS marketing.

3. How we use your data and our legal basis

  • To fulfil your order (processing, delivery, customer service) — necessary to perform our contract with you.
  • To manage returns, refunds and subscriptions — necessary to perform our contract with you and to comply with our legal obligations.
  • To send you marketing communications, where you have given consent — based on your consent, which you can withdraw at any time.
  • To improve our website and prevent fraud — based on our legitimate interests, balanced against your rights.
  • To comply with tax, accounting and other legal obligations.

4. Who we share your data with

We share personal data with trusted service providers who help us run our store, including:

  • Shopify Inc., which hosts our store and processes orders, payments and customer data on our behalf (Shopify's own Privacy Policy applies to its processing: shopify.com/legal/privacy).
  • Our payment processor (Shopify Payments and any additional payment methods shown at checkout).
  • Our delivery/courier partners, to deliver your order.
  • Analytics and marketing tools we use to understand how our site is used and to show relevant advertising. These are only set with your consent where required by law.

We do not sell your personal data to third parties.

5. International data transfers

Some of our service providers, including Shopify, may process data outside the UK (for example in the United States or Canada). Where this happens, appropriate safeguards are used, such as Standard Contractual Clauses, as required by UK GDPR.

6. How long we keep your data

We keep order and transaction data for as long as necessary to comply with our legal, tax and accounting obligations (typically up to 6 years in the UK). Marketing data is kept until you unsubscribe or withdraw consent.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you;
  • Correct inaccurate data;
  • Request erasure of your data, where applicable;
  • Restrict or object to our processing of your data;
  • Request a copy of your data in a portable format;
  • Withdraw consent at any time, where processing is based on consent;
  • Complain to the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

To exercise any of these rights, contact us at alexisarnalpro@gmail.com. You can also manage targeted-advertising preferences on our Privacy Choices page.

8. Cookies

Our website uses cookies. For full details, please see our Cookie Policy.

9. Children

Our products and website are not directed at children, and we do not knowingly collect personal data from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect the most recent changes.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at alexisarnalpro@gmail.com or write to us at Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE.