Refund Policy
Refund Policy
1. How refunds work
Once we receive and inspect your returned item (see our Returns Policy), we will let you know whether your refund has been approved.
Approved refunds are issued to your original payment method within 14 days of us receiving the returned goods (or, where no goods need to be returned, within 14 days of your cancellation), in line with the Consumer Contracts Regulations 2013. Please allow a few additional days for the refund to appear on your statement, depending on your bank or card provider.
2. What is refunded
- If you cancel your entire order, we will refund the price of the goods and the standard delivery cost you paid.
- If you chose an upgraded (e.g. Express) delivery option, we are only required to refund the cost of our standard delivery option, not the extra you paid for the upgrade.
- If you only return part of a multi-item order, the delivery charge is refunded only if the entire order is returned.
3. Non-refundable items
For hygiene and safety reasons, opened or used supplement bottles cannot be refunded unless they are faulty, damaged, or not as described.
4. Faulty goods
If a product is faulty, damaged, or not as described, you are entitled to a full refund, repair or replacement under the Consumer Rights Act 2015, and we will also cover reasonable return postage costs.
5. Subscriptions
Deliveries that have already been dispatched as part of a Subscribe & Save plan are covered by the same conditions as a one-off order. Cancelling your subscription stops future deliveries and charges but does not automatically refund deliveries already sent — see our Cancellation Policy.
6. Questions about a refund
Contact us at alexisarnalpro@gmail.com with your order number and we'll be happy to help.